Privacy Policy

USA ESERVICES LLC (hereinafter, "the Company", "We", "Us") is firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the User (hereinafter "the User", "you", "your") will find all the relevant information to better understand what we do with your personal data.

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly.

Please bear in mind that to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country.

Without affecting your rights under applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

This Privacy Policy will always be available on this website so that the data subjects can always consult them.

For the purposes of this Privacy Policy, "personal data" means all data that identifies a data subject or that could be used to identify him/her, such as the data you provided when filling in your application form in order to obtain or renew the DS-160 form to travel to the USA. Moreover, we process your personal data when contacting our Customer Service Team as well as processing other information provided by you when browsing this website or from your IP address.

The Company, as stated in our Terms and Conditions, will be the controller of any personal data collected from you, including, but not limited to, when you browse our website, fill in your application form in order to obtain or renew the DS-160 form, and/or you contact our Customer Service Team by means of email.

This Privacy Policy applies to the personal data that we collect, use, and process from you as a User and/or Customer of our website.

Our website may contain functionalities or links that may redirect you to third-party websites. In this case, please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them, nor for the correct provision of the functionalities and/or services offered by these third parties since we have no control over this. These third-party websites are bound by their own cookie and privacy Policies.

We collect the following categories of personal data:

• Direct interactions: such as when you complete the application for obtaining or renewing DS-160 form on our website, or when we ask you for additional information as required by the US consulate or embassy, or when you fill in our Contact Form, or when you contact our Customer Service Team directly via email.
• Automated technologies: we may automatically collect information like your IP address, the sections you consult on our website, or the time that you remain on our website by using cookies, whether our own or from third parties.
• Payment data: We will only request your credit or debit card information on the payment page in connection with the costs for our Services. The captured data will be sent securely to our certified payment service providers for the authorization of the corresponding transaction. In no case do we visualize or access the complete data of your credit or debit card.

In all cases, we only process personal data which is strictly necessary for the fulfillment of the purposes described above.

In order to be able to properly use our Services now and at any other time thereafter, you must provide us with accurate, truthful, up-to-date, and complete information, about your current personal situation.

If you provide us with the personal data of third parties, whether these are from minors or adults, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee that you have obtained their prior and express consent to communicate their personal data to us.

Moreover, note that the Company is not a law firm and, therefore, does not provide legal advice or legal representation.

We use your personal data for the following purposes:

• To provide you with our Services and, when necessary, we will also probably ask you for additional information/documentation if the provided one is incomplete and/or erroneous.
• To attend to your information and/or refund inquiries sent to our Customer Service Department.
• To send you operational emails regarding our Service, such as payment confirmation emails.
• For administrative purposes related to processing and managing the Services offered, such as accounting and billing tasks and verification of your payment information.
• To comply with our legal obligations, legal requirements, laws, and regulations, and/or to respond to judicial, police, or other authority requirements.
• To protect, investigate, and prevent fraudulent, unauthorized, or illegal activities on or through this website.
• To improve our website, services, and customer support, and to enhance your user experience on our website by analyzing your behavior while browsing this website.

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

• The consent that you provided us with for the processing of your personal data in connection to the purposes informed at the time of collection of your data.
• The execution of the contract when purchasing our Services or when sending you operational emails to keep you updated.
• To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities' official requirements.
• Our legitimate interest to offers an enhanced user experience when you access and use this website and to operate it efficiently.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

We use encryption technology and secure servers to protect your payment information and other sensitive data during transmission and storage.

You have the following rights regarding your personal data:

• Right of access: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and access to the personal data.
• Right to rectification: You have the right to obtain the rectification of inaccurate personal data and to have incomplete personal data completed.
• Right to erasure: You have the right to obtain the erasure of personal data concerning you under certain circumstances.
• Right to restriction of processing: You have the right to obtain the restriction of processing under certain circumstances.
• Right to data portability: You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to processing of personal data based on legitimate interests.

To exercise any of these rights, please contact our Customer Service Team.