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Legal Terms

Terms and Conditions

General

The present website is owned and operated by USA ESERVICES LLC, which is a private company, and its registered office at 8950 SW 74th COURT #2201-F9 - MIAMI, FLORIDA, 33156 USA (hereinafter, "The Company")

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

These Terms and Conditions explain the contracting conditions of the private professional assistance services in translating, fulfilling and submitting the application form for obtaining or renewing the DS-160 form to travel to the U.S. offered to through this website (hereinafter, "the/our Services"). These Terms and Conditions must be accepted by the User, at the end of the first part of the selected form and prior to accessing the payment page for the private fee of our professional assistance services. Said acceptance is an express and clear declaration by the User that he/she has read, understood, and agrees to be bound by these Terms and Conditions.

The confirmation of the payment of the private rate of our professional assistance services automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, "You", "the Customer"). We recommend that the User review these Terms and Conditions before paying for the private fee for our professional assistance services and, if he/she does not agree with it, the User must discontinue browsing this website and not proceed with payment of our private fee.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can always consult them.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service.

Our professional assistance services

The Company offers private services of professional assistance in the process of translating, fulfilling, and submitting the application form for obtaining or renewing the DS-160 form to travel to the U.S. which includes:

  • (1) Support in the process of translating, filling out the application form,
  • (2) Verification that the individual has filled out the application form correctly and completely, contacting him/her if it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements of the U.S. embassy or consulate,

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the application process for obtaining or renewing the DS-160 form, the completion of the application form. For more information, see the "Customer Service" section of these Terms and Conditions.

The Company is not a law firm and, therefore, does not provide legal advice, and/or legal representation. The professional services offered through this website do not replace, in any case, a licensed attorney or specialized law firm. If you consider that you may require legal assistance due to your personal circumstances, it is suggested that you contact a licensed attorney or law firm.

Hiring our professional assistance services

To hire our services:

  • You must be an adult and have the legal capacity to enter contracts, in accordance with the applicable laws and regulations of your birth and/or residence country; and/or
  • You must be the parent (father/mother) and/or legal guardian in case the application for obtaining or renewing the DS-160 form is for a minor.

To hire our Services, you must follow the steps below:

Step 1: Complete the application form for obtaining or renewing a DS-160 form

  • Complete the selected DS-160 application form with truthful, correct, and complete personal data and private information. This aspect is important so that the U.S. embassy or consulate does not find deficiencies in the information provided by you.
  • Our application forms for obtaining or renewing a DS-160 form contain only those information fields that are strictly required by the U.S. embassy or consulate. In this regard, if you provide more information than is indicated to you in relation to your request to obtain and/or renew the DS-160 form, you consent to the processing of said personal data or information by the Company.
  • In the event that you provide us with personal information of a third party of legal age, as an applicant for obtaining or renewing the DS-160 form, acting on your behalf and on your behalf, you guarantee the Company that (i) you have informed said third party of the purposes for which your personal information will be processed and (ii) you have the consent of said third party to communicate your personal information to the Company. If the third-party applicant for obtaining or renewing the DS-160 form is a minor, the above requirement will not be applicable as long as you are his/her parent (father/mother) and/or guardian legal; If not, then the previous requirement is applicable

For more information on the treatment that the Company carries out of the User and/or Customer's personal information, you can consult its Privacy Policy.

Step 2: Accept the present Terms and Conditions

Once the first part of the application form to obtain or renew the DS-160 form has been completed and before proceeding to the payment page of our private professional services fee, you must expressly accept these Terms and Conditions.

Step 3: Pay our professional services fee

After accepting these Terms and Conditions, you will be able to access the payment page of the selected form, where you will be informed of the costs associated with it and the available payment methods.

For more information, check the sections "DS-160 form costs" and "Payment of the DS-160 form costs" of these Terms and Conditions.

Remarks:

  • By entering your payment information and confirming the payment of our private professional services fee, you expressly state that: (i) you wish to contract our private assistance services in the process of submitting your application to obtain or renew the DS-160 form and (ii) acknowledge that you have been informed and agree with the costs of the application process.

Starting of professional assistance services

Our professional assistance services will start:

  • Once it is confirmed that the charge of our private fee has been authorized. If the payment is not authorized, the Company reserves the right not to provide professional assistance services regarding the DS-160 form.
  • If the charge has been authorized, you will receive an email confirming the payment of our private fee, at which time the contract for the provision of professional services between you and the Company is understood to have been formalized, and the User becomes a Customer and is automatically subject to these Terms and Conditions.

Additionally, you will receive other emails (by way of example but not limited to):

  • With instructions to complete the second part of the application form for obtaining or renewing the DS-160 form that you have selected and (ii) if necessary, indicating the additional information that you must provide together with the form.

Our professional and assistance services costs

The application process for obtaining or renewing the DS-160 form has the following costs:

  • Private fee for our professional assistance services
  • U.S. embassy or consulate fees are not included

Our private fee for professional assistance services and consular fees are paid separately.

To receive professional assistance services, the Customer must previously pay our private fee once they have completed the first part of the selected application form for obtaining or renewing the DS-160 form.

The amount of our private rate may vary depending on the current exchange rate of the local currency selected by the Customer to make the payment of our fee. This amount will be displayed on the payment page.

To proceed to schedule the appointment for the consular interview, the Customer must pay the consular fees. The fees will be paid directly to the U.S. embassy or consulate.

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

Remarks:

  • If you do not agree with the costs shown for the selected form, you should not enter your payment information. By entering your payment information and confirming it, you acknowledge and confirm that:
    • You have been informed and agree with the costs of the application form for obtaining or renewing the DS-160 form that you have selected.
    • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the costs of our private fees. Therefore, the Company will not assume any responsibility in this regard since such circumstance is beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.
  • The costs of the application process to obtain or renew the DS-160 form can be updated at any time, without the need for prior notice to the User and/or Customer, both by the U.S. embassy or consulate (for any reason) or by the Company (for interests or business needs).

Pay for our professional assistance services

The permitted payment methods for the aforementioned fees are displayed on the homepage of this website and/or on the page where you pay the fee for obtaining or updating your DS-160 form of your choice. Do not attempt to make payments using methods other than those specified. If you do so, the company will not be liable for any monetary loss or damage that may result from such actions.

We are informing you

  • If your credit or debit card is frozen, refused, or expired, we will not be able to collect the fees. We will not provide professional support if such charges are unauthorized. For any financial problems you may encounter, you should contact your bank.
  • Credit cards are controlled and authorized by the issuing bank. If the entity does not authorize the requested fees, the company will not provide its professional assistance services and will not assume any type of liability in this regard.

Registered Merchants

Registered merchants will charge a private fee for professional assistance services, which will be refunded upon customer request, where appropriate. For more information, please see the 'Cancellation of Assistance Services' and 'Refund Policy' sections of these terms and conditions.

Registered merchants have implemented maximum security measures to ensure the reliability and security of communication and interaction between users and/or customers and this website. In this sense, it must be noted that credit card or debit card information used for payment is transmitted directly to the company's payment service provider's information system via a secure connection. Therefore, the company does not store complete information about the credit or debit cards used for payment, but only a few digits to identify the transaction.

When a customer makes a request through the record-keeping service, the record-keeping business will also issue an invoice for a private fee for professional assistance services. In this sense, it is best for the customer to authorize the record-keeping business to send the requested invoice in electronic format.

Error correction techniques

Before proceeding to our private professional assistance rate payment page, you will have the opportunity to review all the data and personal information you provided in your application for the DS-160 form you selected, and to make any necessary changes. It is crucial that the information you provide is accurate, up-to-date, and complete to avoid any deficiencies found in your application by the U.S. Embassy or Consulate that could delay knowing the outcome (approval or denial) of your request.

Similarly, if you find any error in our private professional service fee charges, please feel free to contact our customer service via email to clarify the situation.

Cancel providing assistance services

The cancellation policy for providing assistance services is as follows:

Clients may request to cancel our professional assistance in translating, completing, and submitting application forms to obtain or update DS-160 forms at any time, provided that the client requests a DS-160 confirmation page before receiving the informational email.

If a client performs any of the following actions (including, but not limited to, those described below), the company reserves the right to cancel the provision of professional assistance services:

  • Failure to respond to customer service requests for documentation or corrections that may result in the acquisition or updating of a Customs DS-160 request falling under the requirements of the U.S. Embassy or Consulate.
  • If a customer changes their user account access credentials in the information system of a U.S. embassy or consulate, or as an applicant for a DS-160 form created by the company, the company will cancel the assistance service as part of the aid service on his/her behalf.
  • Failure to comply with any of the terms and conditions.

If the company cancels the service for any of the reasons mentioned above, the customer is not entitled to a refund of the company's personal fees for any professional assistance services.

Refund Policy

If for any reason you wish to cancel the service before we submit our application to the State Department, you may send a written cancellation request to Customer Service. You will receive a refund of all prepaid fees, excluding non-refundable government fees and a $65 processing fee per transaction.

If you decide to cancel after submitting an application to the State Department, no refund will be given.

Once you submit your application to the State Department, service fees, embassy fees, courier fees, shipping fees, or any part thereof will not be refunded.

100% Money-Back Guarantee

This premium service offers a 100% money-back guarantee if your application is rejected (except for rejection code 214(b)), plus additional benefits not provided by the government. Our guarantee is a money-back promise if you are rejected. No one can guarantee your application will be approved. However, if you are rejected after we have reviewed your application, and you have answered all questions 100% honestly and without omission, you have responded appropriately to all government requirements, you meet the income requirements, you do not intend to leave your home country to immigrate to the United States (embassy code 214b), and you were not rejected for criminal activity, we will refund 100% of the fees you paid.

We encourage you to read about how to demonstrate strong ties to your home country during interviews. Sponsorship does not apply to fiancé visas if you have not met in person within 24 months of applying. Sponsorship does not apply to surrogacy. Government fees are non-refundable. Your refund request must include copies of all communications with the government that led to your rejection. If a family visa is rejected, we will refund fees for up to three family members.

Credit Card Dispute Notice

By using our services, you agree to be bound by our Terms of Service and Refund Policy. Using a refund request to obtain a refund outside of these terms is a violation of these terms.

If you, as a paying customer, do not respond to our support staff's requests for more information within 90 days or longer from the date you purchased our services, and as a result your application is unsuccessful, you are not entitled to a refund of any kind and agree not to initiate a credit card refund.

We take this issue very seriously and may report the suspicious payment dispute to payment processors, U.S. government card issuers, and other relevant agencies, along with evidence of fraud. Because refund fraud is a criminal offense, it can result in temporary or permanent travel bans to the destination country and may lead to criminal and civil charges.

We encourage our customers to contact us to resolve any issues they may encounter and to prevent any potential or future problems.

Right of withdrawal

Under the exceptions provided by applicable laws and regulations, the application for obtaining or updating Form DS-160 is a distinctly personalized document because it contains the personal information of the applicant and is generated specifically for the client. Therefore, the right of withdrawal does not apply, and thus the client cannot exercise it.

Exemption from liability

Based on the information in the 'Our Professional Assistance Services', 'Entering Our Professional Assistance Services Contract', 'Fees for Our Professional Assistance Services' and 'Payment of Our Professional Assistance Services Fees' sections of these Terms and Conditions:

Our company assumes no liability of any kind for the following situations:

  • The U.S. Embassy or Consulate may approve or deny a request to obtain or update a DS-160 form for any reason.
  • Cancel a previously scheduled consular interview appointment without prior notice or notification from the U.S. Embassy or Consulate.
  • The U.S. Consulate reschedules previous consular interview appointments, regardless of whether it provides a reason for the rescheduling.
  • Customer service appointments were delayed because the client failed to pay consular fees.
  • Using the same debit or credit card to pay for one or more application forms for obtaining or updating DS-160 forms without the cardholder's consent.
  • The client is not an adult and/or lacks the legal capacity to engage our professional assistance services in accordance with the laws and regulations of their country of birth or residence.
  • Unlawful processing of an applicant's personal information to obtain or update the legal age on a DS-160 form because the transferor did not obtain the applicant's explicit consent to communicate their information to the company.
  • Illegally processing the personal information of a minor DS-160 form applicant because the transferor is not his or her parent(s) and/or legal guardian.

Applicable law and jurisdiction

These terms and conditions have been established and will be governed by applicable laws and regulations currently in force in Miami, Florida, USA.

Any dispute or disagreement between the user and/or customer and the company that may arise from or be related to these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the local court and/or the competent court in the place of residence of the user and/or customer.

The invalidity of any provision of these terms and conditions, whether in whole or in part, shall not affect the validity of the remaining provisions.

The Company's decision not to exercise any right provided or derived from these terms and conditions shall not in any event be construed as a waiver of such right unless the Company expressly refuses in writing or there is a corresponding time-limited legal action in each case in accordance with applicable laws and regulations.

Customer Service

The company offers 24/7 customer service to facilitate communication between you and the company; you can reach us via email.

Customer service will respond to questions, suggestions, and/or complaints related to the professional assistance services provided by the company regarding the application process for obtaining or updating DS-160 forms. Similarly, customer service will manage reimbursement requests submitted by customers where appropriate.

Each customer's communication is individually and carefully reviewed, so we will try to respond in the shortest possible time and, in any case, within the time limits stipulated by applicable laws and regulations.

In order to properly identify you in our information systems and to confirm that the interested party contacting customer service is indeed or was a customer of the company, and for reasons of personal data security and confidentiality, the customer service agent may request: (i) the application ID provided along with the email confirming payment of our professional service fees and/or (ii) some of your identity data before continuing to attend and respond to the request.